The following terms and conditions (“Terms”) apply between you and Taxi Göteborg Ekonomisk Förening, org. nr. 757200-4351 (“Taxi Göteborg”, “we”, “our”, “us”), when you as a private consumer book, pay and carry through a trip with any of the taxi cars owned by Taxi Göteborg (“Service”).
These Terms and conditions also contain separate terms and conditions for you that register a customer account on any of our digital platforms (section 5).
Because you accept the Terms when you book your trip through any of our digital platforms, or when you otherwise use our Service, you become bound by these Terms. The Terms that when you book are also the ones that apply for the trip that the booking refers to.
When you use the Service we will process personal information about you. You can read more about how we handle personal information in our privacy policy, which you will find here: https://www.taxigoteborg.se/en/support/privacy-policy.
Taxi Göteborg is an economic association that is owned by around 100 members. These members are the ones who operate each haulage and employ taxi drivers. We place high demands on our drivers and provide them with education in, among other things, local area knowledge, safety, booking systems, how to handle taximeters, customer contracts, tariffs, traffic regulations and, of course, internship in traffic. Drivers that perform care travels (transportation service and sick leave) go through extra education in order to be able to help customers with special needs.
Taxi Göteborg provides personal transportation for private customers, corporations and business travellers and by communal administration (transportation service, sick leave and school transportations). Taxi Göteborg wants to be the obvious local choice of taxi company in West Sweden that provides sustainable, safe and secure transportation with good service and availability.
Each vehicle associated with Taxi Göteborg has insurance against damage to passengers and property.
These Terms govern Taxi Göteborgs obligations to you as a customer, as well as your obligations as a customer when travelling with us.
You can book a trip with us in many ways, the most common way is through stopping a taxi on the street or by a taxi pocket, through telephone, or through one of our digital platforms: www.taxigoteborg.se and our mobile application ”Taxi Göteborg”.
When you order a taxi on the street your booking is confirmed verbally by the driver. When you order a taxi through the telephone your booking is confirmed in the call.
In order to be able to book a trip with us through one of our digital platforms you need to register a customer account, read more under section 5 below.
Make sure as soon as possible that your booking is correct, and if that were to not be the case you should contact us immediately, see our contact details under section 10 below.
If you have made a booking to one of our taxi cars through a third party, such as an independent intermediary website you may be also subjected to that party's own terms and conditions.
Current prices and discounts are displayed on our website, our app or in separate contracts between Taxi Göteborg and you as a customer. Taximeter pricing applies if nothing else is agreed upon.
Additional charges may apply, such as a fee for driving up and a fee from the airport or the central station.
You may also order additional services, such as a hatchback, a child's car seat, baby protection, or minivan. Current prices for additional services are presented in the price list on our website or in our app.
You may also order additional services, such as a hatchback, a child's car seat, baby protection, or minivan. Current prices for additional services are presented in the price list on our website or in our app.
When booking a taxi on the street the Service is executed immediately and a refund is not possible. When booking a taxi for a later occasion, i.e. through telephone or through one of our digital platforms, you may cancel your booking up to 30 minutes before the scheduled pickup time.
If you cancel your trip later than 30 minutes before the scheduled pickup time we will charge you for the full cost of the trip.
If you have cancelled your trip and are entitled to a refund the following applies. If you have paid with an electronic payment you usually receive your refund within 1-3 business days. If you still haven’t received your payment after 3 business days we ask that you contact us, see contact information under section 10 below.
Our drivers can help you load and unload your luggage in and out of the vehicle. We ask that you pack your luggage with care to make sure it can withstand transportation. If your luggage were to be damaged during the trip you may be entitled to compensation for the damage depending on the specific circumstances.
Taxi Göteborg will not be held responsible for forgotten equipment, thus you should always look carefully around the vehicle before exiting at your destination. If you were to find forgotten things from a previous traveller we ask that you inform the driver.
Should you discover that you have forgotten something in one of our taxi cars you are welcome to contact us as soon as possible so that we may assist you as best we can.
Taxi Göteborg do not store any forgotten found things. Discovered valuables are handed over to the Police’s department of lost property.
When you book a taxi through telephone we ask that you provide us with your first and last name as a reference when possible. When the taxi car arrives you state your name to the driver which then confirms the booking so that your trip can begin.
When you book a taxi through one of our digital platforms you will receive a booking confirmation from us either by email or by SMS with a booking number as well as the car number to the taxi. car. The driver receives a matching booking confirmation sent to them as soon as they have accepted your booking and start driving towards you. Your booking number shall always match the driver's booking number, which you can confirm on the roof sign on the vehicle. The driver may also confirm the booking number.
You only have the right to use the taxi car that you have ordered. Always confirm that you choose the right taxi car. If you repeatedly make use of other peoples bookings Taxi Göteborg reserves the right to deny you access to the Service.
If the taxi fails to arrive at the notified pickup location at the specified pickup time, we kindly ask you to contact us immediately for handling.
Should the taxi be more than 20 minutes late to the notified pickup location or does not show up at all, and this is due to circumstances on our part that are not covered by any of the circumstances mentioned in section 7 below, you may be entitled to compensation of up to 400 SEK, which will be paid in the form of a voucher. The voucher can be used to book new trips with us. The validity of the voucher will be stated on it.
Depending on the circumstances, you may be entitled to additional compensation if you have suffered damage greater than this. The maximum compensation you can receive for a missed taxi or delayed taxi according to these Terms amounts to a maximum of 2000 SEK, provided that you have fulfilled your obligations as a passenger according to section 4 below and that you have taken reasonable measures to mitigate your damage.
For missed taxis or delays due to circumstances beyond our control, see further under section 7 below.
It is your responsibility as a traveller to be on time for your scheduled taxi. When appointed pickup time has passed the driver will attempt to make contact with you by telephone if you have provided a number. If the driver is prompted to remain waiting, a waiting fee will be started in accordance with current pricing. 5 minutes after the appointed pickup time the driver has a right to cancel your trip and you will in such a case be charged for the full trip.
If the place in which you are located lacks an address or is difficult to find we ask that you cooperate with the driver to find an appropriate pickup location. When booking through our digital channels you will receive the driver's telephone number when the booking is complete. Your telephone number will also be provided to the driver. If you know that the place in which you will be picked up is difficult to find you can also inform this and other details to the driver regarding your pickup location during the booking process, for example “The road is closed, but stop by the mailbox, I’ll be there”.
When the ordered pickup location is at an airport the following applies. The taxi will wait 15 minutes after appointment pickup time. After 15 minutes has passed the driver will contact you if you have provided a number. If the driver is prompted to remain waiting a waiting fee will be started in accordance with current pricing. If you do not answer when the driver is trying to contact you the driver will cancel the booking and leave the pickup place (in total 15 minutes after the appointed pickup time). In such a case you are obliged to fully pay for the trip.
When you book a taxi on the street or through telephone you pay for your taxi trip when you reach your destination, alternatively you can prepay your trip at the start if you have chosen a fixed price. You can pay with cash or through one of the electronic payment options that Taxi Göteborg provides.
When you book a taxi through one of our digital platforms you pay your trip in advance. When you prepay through our digital platforms you cannot pay with cash.
As a traveller you should presume that certain delays or unforeseen circumstances may arise during the trip and you are obliged to limit the possible damage du may suffer in, for example, a delay. That is why we ask you to:
If you use the Service in violation of these Terms or otherwise in violation of the instructions that Taxi Göteborg at one point or another allots (“Misuse of the Service”), and not take action to correct the violation within a reasonable time from when Taxi Göteborg points this out, then Taxi Göteborg has the right to, temporarily or permanently, deny you access to the Service.
The following behaviour will always be considered Misuse of the Service:
Aside from what is normally in accordance to the Terms, Taxi Göteborg reserves the right to deny you a booked trip if the following cases:
If Taxi Göteborg denies you a scheduled trip with regards to this section 4.2 that has been prepaid, your trip will be reimbursed. You have no right to further compensation when denied a trip in accordance with this section 4.2. Note that you may also be liable for compensation to Taxi Göteborg for arisen damage in accordance with section 4.3 below.
If your actions in accordance with section 4.1 and 4.2 above bring damage and/or additional costs to Taxi Göteborg, including but not limited to internal cleaning of the taxi car and/or reparation of Taxi Göteborgs property, you are liable for compensation to Taxi Göteborg.
In order to use our digital platforms you must register a customer account with us. You are responsible for providing correct and complete contact information and always making sure your contact information is up to date. Your customer account is personal and may not be lent or leased. You alone are responsible for all activity that occurs from your account, which is why it is important that you keep your password secret and use it in a safe way. Note that you are obliged to pay for all amounts that apply to your account when your account is used for booking a taxi.
When you book your trip on taxigoteborg.se or in the Taxi Göteborg app, you can collect bonus points on your trips. For every 1000SEK you travel for, a bonus check of 50SEK is generated. The bonus can then be used as payment when you book your trip with us at taxigoteborg.se or in the Taxi Göteborg app. The validity period for each bonus check is 6 months from the date of issue, which is also stated on the bonus check. The bonus check cannot be paid out in cash.
Your account is active until further notice. You can at any time terminate your customer account by informing Taxi Göteborg through our customer portal, see under section 10. During termination, any account debts fall due for payment immediately.
Should you discover that your account has been exposed to unauthorised usage you will report this to us immediately. Taxi Göteborg will then lock the account. After Taxi Göteborg has locked the account you are no longer obliged to pay for any amounts that have subsequently been charged to the account.
A customer account that has been inactive (meaning that no activity has taken place from the account) for the past 24 months will be deregistered. 1 month before the deregistration Taxi Göteborg will send out a notice to you.
If you use your customer account in violation of these Terms or otherwise in violations to the instructions that Taxi Göteborg at one point or another instructs (“Misuse of Customer Account”), and not take action to correct this within a reasonable period of time from the time that Taxi Göteborg points this out, Taxi Göteborg has the right to terminate your customer account effective immediately.
The following use of the customer account will always be considered Misuse of Customer Account:
During termination of your customer account, any account debts fall due for payment immediately.
Our service to you includes keeping ourselves informed and updated on traffic conditions and other conditions for carrying through our Service to you as well as correctly as possible inform you of estimated travelling time and other information about your trip.
We at Taxi Göteborg will do our best to make sure all such information to you is correct, but can never provide guarantee regarding information that depends on factors beyond our control.
Taxi Göteborg are not liable for extended travelling time or delayed pickup/drop off following circumstances beyond our control such as special traffic conditions, accidents, road work or unexpected weather.
Taxi Göteborg will also not be held liable to the traveller for normal delays (up to 20 minutes delay to the taxi trips end destination) or if the traveller has not into account reasonable amount of time for changing time or departure time for further travel by bus/train/flight or other commercial traffic.
Taxi Göteborg are also not otherwise responsible for failure to fulfil their duties in accordance with these Terms in those cases where the failure depends on circumstances beyond the control of Taxi Göteborg. Such exonerating circumstances shall be considered war or warlike actions, government restrictions, fire, prohibition, deficiencies or other similar circumstances.
We strive to provide you with satisfactory services. If you are unsatisfied we ask that you contact us, and we will do what we can to resolve the situation as satisfactorily as possible.
You can also turn to the National board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, or to the EU:s online platform for dispute resolution: www.ec.europa.eu/odr.
Taxi Göteborg does not undertake to participate in an alternative dispute resolution procedure or to comply with a decision announced by such a dispute resolution body, but will take a final position on the issue in the event of a dispute/decision.
These Terms are bound to you at any time you use the Service at Taxi Göteborg. If you no longer wish to be bound by these Terms, you may stop using our Service.
If you have any questions regarding the Service, your customer account otherwise wishes to contact us, please use our customer portal: https://taxigoteborg.atlassian.net/servicedesk/customer/portal/7.
You may not transfer or lease your rights or obligations under these Terms. Taxi Göteborg does however have the right to transfer their rights or obligations in accordance with these Terms.
Should any provision of these Terms or any part thereof be found to be invalid, this shall not mean that the Terms in their entirety are invalid but shall, insofar as the invalidity substantially affects a party’s exchange or performance under the Terms, place reasonable adjustments to the Terms.
Swedish rights shall apply to these Terms. Disputes that arise from these Terms shall be settled by an appropriate general court.