These general terms and conditions ("Terms") apply between you and Taxi Göteborg Ekonomisk Förening, org. no. 757200-4351 ("Taxi Göteborg", "we","our", "us"), when you as a private person book, pay for, and conduct a journey with any of Taxi Göteborg's taxis ("Service") or when you as a corporate customer, or an individual representing a corporate customer, book, pay for, and conduct a journey with any of Taxi Göteborg's taxis ("Service"). Corporate customers are responsible for ensuring that all individuals utilizing the Service follow the Terms.
By accepting the Terms when you book your trip via any of our digital platforms, or otherwise use the Service, you are bound by these Terms. The Terms applicable at the time of your booking also apply to the journey related to the booking.
When you use the Service, we will process personal data about you. You can read more about our processing of personal data in our privacy policy found here: https://www.taxigoteborg.se/kundservice/integritetspolicy.
Taxi Göteborg is a cooperative owned by approximately 100 members. It is the members who run the taxi companies that own all the taxis and employ the drivers. We place high demands on our drivers and train them in areas such as local knowledge, safety, booking systems, taximeter procedures, customer agreements, tariffs, traffic rules, and of course, practical driving. Drivers who perform care trips(transportation for people with special needs and medical trips) undergo extra training to assist customers with special needs.
Taxi Göteborg performs passenger transportation for private individuals, companies, and businesstravelers as well as for public administrations (e.g., transportation for people with special needs, medical trips, and school transportation). Taxi Goteborg aims to be the obvious local choice of taxi company in West Sweden, offering sustainable, safe, and secure journeys with good service and accessibility. All vehicles affiliated with Taxi Göteborg are insured against damage to passengers and property.
These Terms regulate Taxi Goteborg's obligations to you as a customer, as well as your obligations as a customer when traveling with us.
You can book a trip with us in many different ways, the most common being by hailing a taxi on the street or at a taxi stand, by phone, or via our digital platforms.
When you order a taxi onthe street, your booking is confirmed verbally by the driver. When you order ataxi by phone, your booking is confirmed during the phone call.
To book a trip with us via any of our digital platforms, you need to register a customer account.
If you have booked one of our taxis via a third party, such as an independent taxi booking site, you may also be subject to that party's terms and conditions.
To become a corporatecustomer with us, you can contact one of our sales representatives or fill outan application form on Taxi Göteborg's website. Your application will then besent directly to a credit reference service. The result of the credit check isthen sent to our customer service department, which assesses yourcreditworthiness. If you are deemed creditworthy, we will request that anauthorized signatory provide a digital signature as assurance that the companyproperly wishes to open a corporate account with Taxi Göteborg. Once thesignature is received, an account is opened and you are assigned a customernumber.
As a corporate customer, you have a unique customer number with Taxi Göteborg which must always be provided when booking. You can book a trip with us via phone or digital channels.
Current prices are available in the price list on our website. The taximeter price applies unless otherwise specifically agreed upon.
Additional charges may apply, such as waiting time compensation, administration fees, and fees for trips from Landvetter Airport and Gothenburg Central Station. These are listed in the current price list on the website.
When booking, you can also order additional services such as a car seat, baby carrier, or larger vehicle. Current prices for additional services are listed in the price list on our website.
When booking a taxi on the street, the service is executed immediately, and cancellation is not possible. When booking a taxi for a later time, i.e., via phone or through any of our digital platforms, you can cancel your ride up to 30 minutes before the scheduled pickup time.
If you cancel your ride later than 30 minutes before the scheduled pickup time, we will charge you the full fare for the ride.
Our drivers can assist you with loading and unloading your baggage into and out of the vehicle. Please pack your baggage carefully so that it withstands transport. If your baggage is damaged during the journey, this is handled between you and the taxi company that performed your ride. It is your responsibility to obtain the vehicle and driver details. Any compensation should be sought from the taxi's insurance company. Taxi Göteborg is not responsible for lost items, so please check the vehicle thoroughly before exiting at your final destination. If you find any lost items from a previous passenger in the vehicle, please inform the driver. If you discover that you have forgotten something in one of our taxis, please contact us as soon as possible, and we will try to assist you to the best of our ability. Taxi Göteborg does not keep any lost and found items. Lost valuables are handed over to the Police's lost property department.
When booking a taxi via phone, you provide your first and last name. When the taxi arrives, you give your name to the driver, who confirms the booking, and your journey can begin. When booking a taxi via any of our digital platforms, you will receive a booking confirmation from us via email and/or SMS with a booking number and the taxi's license plate number. The driver receives the corresponding booking number once they have picked up your booking and are on their way to you. Your booking number should always match the driver's booking number. If you take the wrong taxi, it is considered a no-show for your booked taxi.
It is your responsibility as a passenger to be on time for your pre-booked taxi. When the scheduled pickup time has passed, the driver will attempt to contact you by phone if you have provided a number. If the driver is instructed to wait, a waiting time fee will be charged according to the current price list. Five minutes after the scheduled pickup time, the driver has the right to cancel your ride, and you will be charged the full fare for the journey. If the location you are at lacks an address or is difficult to find, please cooperate with the driver to find a suitable pickup spot. When booking via our digital channels, you will see the driver’s phone number in the booking details. Your phone number will also be provided to the driver. If you know that the pickup location is difficult to find, you can provide this information and any relevant details about your location at the time of booking, such as "The road is closed but stop by the mailbox, I will be there.". For pickups at the airport, the following applies: The taxi will wait for 15 minutes after the scheduled pickup time. After 15 minutes have passed, the driver will attempt to contact you if you have provided a phone number. If the driver is instructed to wait, a waiting time fee will be charged according to the current price list. If you do not respond when the driver tries to contact you, the driver will cancel the booking and leave the location (a total of 15 minutes after the scheduled pickup time). You will then be required to pay the full fare for the ride.
When booking a taxi on the street or via phone, you pay for the taxi ride when you reach your final destination. Alternatively, if you have chosen a fixed price, you can prepay your trip in the car at the start of the journey. You can pay either in cash or using any of the electronic payment methods provided by Taxi Göteborg at that time.
As a corporate customer, you can become an invoice customer with Taxi Göteborg. To become an invoice customer, you must create a corporate account. Taxi Göteborg will also conduct a credit assessment and may obtain a credit report about you.Billing for the current account balance will be invoiced monthly in arrears. A billing fee of 50 SEK, excluding VAT, per invoice will apply. Full payment of the current account balance must be received by Taxi Göteborg no later than the due date specified on the issued invoice. You are responsible for the payment of the account balance incurred through the use of the service, along with any interest, fees, or other costs applied to the account in connection with this. In case of late payment, interest will accrue on the overdue amount in accordance with section 6 of the Interest Act. A corporate customer is always obligated to pay the invoice unless the corporate customer disputes the payment obligation within 14 days of receiving the invoice.
As a traveler, you should anticipate that delays or unforeseen events may occur during your journey, and you are obligated to minimize any potential harm you may suffer, such as from a delay. For example, if you have a connecting train or flight, you should:
Be at the designated pickup location at least 5 minutes before the scheduled pickup time.
Allow at least 30 minutes between the drop-off at the taxi's final destination and the departure time of any connecting transportation.
When dropping off at Landvetter Airport, ensure your booking allows you to arrive in accordance with Swedavia's recommendations: 2.5 hours before departure for trips within Europe and 3.5 hours before departure for trips outside Europe.
When dropping off at Gothenburg Central Station, other train stations, or ferry terminals, book with sufficient margin so that you can be there at least 30 minutes before the departure of your connection.
If you use the Service in violation of these Terms or otherwise contrary to the instructions provided by Taxi Göteborg from time to time, and you do not correct this within a reasonable time after Taxi Göteborg notifies you of the violation, Taxi Göteborg has the right to temporarily or permanently deny you access to the Service.
The following behaviors shall always be considered Abuse of the Service: Failure to pay for your taxi ride, Repeated failure to arrive on time for your booked taxi, Repeated unauthorized use of other passengers' booked taxis, Repeated instances where you have been denied travel with us, Damaging Taxi Göteborg's property.
In addition to what is otherwise stated in these Terms, Taxi Göteborg reserves the right to deny you from completing a booked trip with us in the following cases: The driver assesses that your luggage is unsuitable, for example, because it contains hazardous or explosive materials, or sharp or bulky items (such as a bicycle),You are excessively intoxicated or under the influence of drugs, You exhibit aggressive or threatening behavior, You subject our drivers to abusive treatment (including but not limited to racist remarks, sexual harassment, or bullying).You are not entitled to any further compensation for denied travel under this provision. Note that you may also be liable to compensate Taxi Göteborg for any damages incurred.
If your actions in accordance with the points above result in damage and/or additional costs for Taxi Göteborg, including but not limited to interior cleaning of the taxi and/or repairs to Taxi Göteborg's property, you are liable to compensate Taxi Göteborg for these expenses.
To use our digital platforms, you need to register a customer account with us. You are responsible for providing correct and complete contact information and for keeping your account information updated at all times. Your customer account is personal and may not be transferred or sublet. You are solely responsible for all activities that occur from your customer account, so it's important to keep your password confidential and use it securely. Note that you are obligated to pay all amounts incurred on the account through taxi bookings.
Your customer account is ongoing until further notice. You may terminate your customer account at any time by notifying Taxi Göteborg through our customer portal on the website.
If you discover that your account has been subjected to unauthorized use, you must immediately report this to us. Taxi Göteborg will then block the account. You are liable for payment for all trips booked on your account.
A customer account that has been inactive (meaning no activity has occurred from the customer account) for 6 months will be deregistered. If you use your customer account in violation of these Terms or otherwise contrary to the instructions provided by Taxi Göteborg from time to time, and you do not correct this within a reasonable time after Taxi Göteborg notifies you of the violation, Taxi Göteborg has the right to terminate your customer account with immediate effect.
To become a Corporate Customer, you need to register a corporate account with us. You are responsible for providing correct and complete contact information and for keeping your account information updated at all times. Your corporate account may not be transferred or sublet. You are solely responsible for all activities that occur from your corporate account. Note that you are obligated to pay all amounts incurred on the account through taxi bookings.
Your corporate account is ongoing until further notice. You may terminate the corporate account at any time by notifying Taxi Göteborg through our customer portal.
If you discover that your account has been subjected to unauthorized use, you must immediately report this to us. Taxi Göteborg will then block the account.
A corporate account that has been inactive for 6 months will be deactivated or deregistered. If you use your corporate account in violation of these Terms or otherwise contrary to the instructions provided by Taxi Göteborg from time to time, and you do not correct this within a reasonable time after Taxi Göteborg notifies you of the violation, Taxi Göteborg has the right to terminate your corporate account with immediate effect. The following uses of the corporate account shall always be considered Abuse of the Corporate Account: Failure to pay your account balances on time, or Taxi Göteborg has reasonable grounds to believe you will not pay your account balances on time, Making repeated taxi bookings from your Corporate Account for which you are delayed to or fail to show up for, in violation of these Terms.
The Corporate Customer undertakes, during the term of the agreement and for a period of 1 year thereafter, not to disclose or reveal, without prior written consent from Taxi Göteborg, any information (whether in oral, written, electronic, or other form) about Taxi Göteborg's operations that may be considered a trade secret or otherwise use such information for any purpose other than fulfilling Corporate Customer's obligations under these Terms. Information designated by Taxi Göteborg as confidential shall always be considered a trade secret or business secret.
At Taxi Göteborg, we strive to provide you with relevant information regarding your booking or journey. However, we cannot provide guarantees for information dependent on factors beyond our control.
Taxi Göteborg is not responsible for extended travel time or delayed pick-up/drop-off due to temporary circumstances beyond our control, such as special traffic conditions, accidents, roadworks, or unexpected weather conditions. Furthermore, Taxi Göteborg is not liable for failure to fulfill its obligations under these Terms if the failure is caused by circumstances beyond Taxi Göteborg's control, commonly known as Force Majeure. Such exempt circumstances include war or warlike actions, government restrictions, fire, prohibitions, shortages, or similar events.
We strive for your satisfaction with our services. If you are dissatisfied, please contact us through our customer portal, which you can find on our website.You can also contact the National Board for Consumer Disputes (ARN), Teknologgatan 8 C, Box 174, 101 23 Stockholm.
These Terms are binding for you whenever you use the Service provided by Taxi Göteborg. If you no longer wish to be bound by these Terms, you can discontinue using our Service.
If you have any questions regarding the Service, you can reach us at 031-650000. Please note that we do not accept or handle any matters or complaints over the phone. Refer to section 8 for details on how to handle complaints.
You may not transfer or assign your rights or obligations under these Terms. However, Taxi Göteborg has the right to transfer its rights or obligations under these Terms. If any provision of these Terms or part thereof is found invalid, it shall not invalidate the entirety of the Terms but shall result in a reasonable adjustment of the Terms to the extent that the invalidity substantially affects the parties' exchange of or performance under the Terms.
Swedish law shall govern these Terms. Disputes arising from these Terms shall be resolved by the Gothenburg District Court as the court of first instance.